'Fix it' support tool from Microsoft

Microsoft Corp. has ramped up a new Windows support assistant nearly three months after it quietly released the automatic repair and configuration tool.

Dubbed "Fix it for me," the tool is an adjunct to some of the support documents that Microsoft posts to its Knowledge Base (KB), the company's online collection of hot fix guidelines and trouble-shooting instructions. Those KB documents that include the automated support boast a button labeled "Fix it."

"Have you ever come across a Microsoft Knowledge Base article or been presented with a Windows Error Reporting solution and asked yourself, 'Why can't Microsoft just fix this for me?'" the "Fix it for me" blog reads. "Today, KB articles and WER solutions provide you with a list of steps that can be followed to resolve your issue," the post continued. "Our team's purpose is to automate the steps ... so you can click a button and have the issue resolved."


Reference: http://www.computerworld.com/action/article.do?command=printArticleBasic&taxonomyName=Windows&articleId=9127248&taxonomyId=125


Article by Gaurav Aroraa
Gaurav is a Microsoft Technology Specialist professional. He has awarded lifetime membership from Computer Society of India (CSI). He has more than 13yrs of experience in the industry. Currently, he is working in the capacity of Solution Architect with an MNC. He is serving to the various communities since 1999.

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