On-Demand Evolution
The year 2007 will show a greater focus on enabling end users with a lot of innovation in the on-demand market — a new partner model and infrastructure for rapidly delivering and marketing new solutions and services. On-Demand evolution has just taken up its gears in to sudden steep of creating a more customer-savvy trend.
Small and large organizations alike will continue to adopt on demand and expand their existing on-demand solution environments to reduce management and project deployment hassles.
Key Areas of Thrust
Key areas include Data virtualization, data mining technologies, CRM, project management, content management, and collaboration — and, of course, whatever Google comes out during the year. The continued evolution of mobile and wireless technologies will further challenge traditional vendors.
Data Visualization and Analysis Tools for business users will drive greater adoption
and more rapid decision making challenging the traditional BI approach. Data visualization and analysis tools that simplify report creation, data modeling, and real time analysis will provide the business user with more meaningful access to data.
Rapid adoption of Content Management Tools has led most organizations to information overload. In 2007, enterprises will evaluate their current content management mix and look for rationalization opportunities.
Data Mining and Text Mining enable organizations to analyze and explore both unstructured and structured data to identify patterns, relationships, and trends. Organizations have used data and text mining to analyze surveys, call center notes, e-mails, Web chat and greater integration between voice, data, and text mining.
Knowledge Management Technologies such as filtering, alerts, wikis, and agents are popping up as the latest way to wring more value from CRM and other systems to offer seamless integration of the office desktop.
Smart Non-Profit and Governmental Organizations will find significant benefits in the deployment of on demand and other solutions including improved productivity, reduced IT costs, and increased efficiency.
Companies focused on growth and customer retention are turning to the next generation of BPO. BPO 2.0 leverages on-demand technology and secure remote network access to employ a distributed labor force, enabling more flexible, higher quality, more agile, and more focused customer interaction on a global basis.
Continued adoption of IP telephony and free tools like Skype will challenge traditional carriers’ pricing models and drive public broadband efforts.
Google is planning to develop a new Operating System and Online Library Stack that would make customers a thrilling and competing experience.
Summary
Nucleus Research is a global provider of investigative technology research and advisory services. Building on its unique ROI case study approach, for more than 6 years Nucleus Research has delivered insight and analysis on the true value of technology and strategies for maximizing current investments and exploiting new technology opportunities.
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