"Hello."
"Yes, I cannot get this program to accept my data."
"What type of error message are you receiving?"
"Error message. I am not getting an error message."
"Did you download the software program from the website?"
"Software program?"
"Yes, the program mentioned in Step 1 of the email message you received"
"Oh, yeah that email. Well, I just went down to the bottom of the email message. I used the password and downloaded the data. I am now trying to input my data and it won't accept it."
"Pull up the email message."
"Ok. Wait a minute. Got it."
"Now looking at the email message do you see Step 1 and Step 2?"
"Yes."
"Did you do Step 1, loading the software program?"
"No. You mean I need to start with Step 1?"
"Yes. Unless you start with Step 1 and download the program you cannot update information because the program is not there to update it for you. That is why the email lays out step by step what to do. So if you do Step 1 first followed by Step 2 you can then input your data."
"Really?"
"Yes, really."
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