one guy complained to me that, while hooked up to a docking station in the office, his laptop worked flawlessly,
but when he used it at home, it only worked for an hour or so and then died.
Me: "Is it plugged in the mains ok?"
Stranger: "Yes."
Me: "Is the mains adaptor light on?"
Stranger: "It doesn't have one -- just the cable to connect it to the phone."
Me: "No, that's the modem. You should have another lead with a plug to connect the laptop to the mains power."
Stranger: "I don't need one of those, though, do I?"
Me: "You do if you want to work for longer than the batteries will last."
Stranger: "Oh. I thought that was what the modem was for -- to download more electricity from the office."
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