Ernst & Young GSS looking for Application Operations Specialist
|Employer Name:||Ernst & Young|
|Employer Address:||Ernst & Young Global Shared Services, Tejeswini, Technopark Campus, Karyavattom PO, Trivandrum, Kerala India|
|Required Experience:||Not Mentioned|
|Required Education:||Any Graduate|
|Job Location:||Thiruvananthapuram (View Jobs in Thiruvananthapuram)|
Job Description: Ernst & Young GSS looking for Application Operations Specialist
Application Operations Specialist -Enterprise Applications
As a Application Operation Specialist you will performs operational and Tier 3 level support for production applications in a range of business portfolios. Responsibilities involve the daily management of incidents, operational maintenance and support, development support, and proactive/preventative analysis of systems.
? Re-creation, analysis, troubleshooting, and diagnosis of incidents relating to off-the-shelf and proprietary applications and/or platforms.
? Determination of root cause of incidents (configuration vs. defect)
? Liaison with appropriate teams for the development of corrective actions or viable workarounds to resolve incidents
? Installation of applications in supported environments.
? Responding to automated alerts on the health of systems
? Executing scheduled or unscheduled tasks relating to operational maintenance and monitoring of applications
? Performing routine audits of systems for the purpose of preventative maintenance of applications and reporting on their status
? Adhere to E&Y and ITIL guidelines for Incident, Problem and Change Management.
? Effective call management including logging, monitoring / updating, prioritising and resolving calls in a timely fashion.
? Ensures all work is carried out and documented in accordance with required standards, methods and procedures.
? Actively participate in the firms' performance management and development process co-developing Annual Plans with appointed counsellor.
? Provide advice and guidance to colleagues where required.
? Lead workstreams on specific tools or product reviews used across teams
?Windows 2008 Server
?NET Framework 3.5
?Lexis Nexis InterAction
?Read and Modify XML based config files
?Read, Modify and Execute SQL scripts
?Verify user and group rights to server machines, folders and files
?Verify IIS application permissions and configurations
?Verify configuration of Windows services
?Execute application install packages
?Configure EY customizations using InterAction utilities
?Query SQL tables and views to identify data related issues
?Analyze XML data feed files to identify data related issues
Ernst & Young is one of the largest professional services firms in the world and one of the Big Four auditors. EY have 144,000 individuals across 140 countries, with an array of talents, who deliver these services daily. Including three Global Shared Services centers, EY operates from 9 cities in India.
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