Information Technology Manager

Employer: ic hotels group

Address: 135, Marine Drive, Mumbai - 400020 South Mumbai, Mumbai, Maharashtra

Email:

URL: http://www.ichotelsgroup.com/

Phone:

Skills: # Ability to configure, maintain, train and secure hotel systems including front office reservations systems, food & beverage point of sales systems, banquet planning systems, engineering work order systems, e-purchasing systems and accounting software

Experience: 2 years

Education: General I.T troubleshooting experience where you are comfortable dealing with customers and providing exceptional customer service

Job Location: mumbai   (View Jobs in mumbai)

Information Technology Manager

135, Marine Drive, Mumbai - 400020 South Mumbai, Mumbai, Maharashtra

About Employer

At IHG, everyone has room to be themselves. That's what makes our 7 brands of hotels and offices the energetic, passionate and special places they are to work in. The Holiday Inn Pune Hinjewadi, which is scheduled to open in mid 2010 is a brand new 250 rooms hotel that will spread over 3 acres of land and is approximately 14kms from the City Centre of Pune. Situated near the Balewadi Stadium, this stylish hotel will have state-of-the-art facilities such as meeting rooms, business center, 24 hour restaurants, swimming pool, multi-cuisine / theme restaurants, executive lounge, gymnasium and spa. We've got a fantastic opportunity for an Information Technology Manager who will ensure the efficient operation and security of all of the hotel information and communication systems, supporting both internal and external customers. Key responsibilities of this role include : * Manage first level support for all hotel systems within the hotel. * Ensure the standard configurations of all properties in the hotel are in line with InterContinental Hotels Group (IHG) policy and standard requirements. * Coordinate appropriate I.T. training programs for relevant employees. * Ensure the efficient and timely management of local external suppliers. * Coordinate 24 hour/7 day on-call support for I.T. matters, escalating to 2nd level support as required. * Review hotel systems and hardware quotations to ensure they are in line with IHG pricing guidelines. * Ensure all capital expenditure is correctly expended and budget is adhered to. * Where possible, ensure any system downtime is coordinated effectively ensuring minimum disruption to hotel operations. * Identify, train and develop an appropriate staff member to provide continuity of I.T. related services when Systems Administrator is absent. * Ensure all department trainers are fully conversant in the use of hotel systems relevant to their department. * Ensure all hotel based systems (software / hardware) are appropriately secured. * Log and track all software licenses to ensure legal compliance. * Coordinate service and maintenance of computer hardware and peripherals, printers, photocopiers, facsimiles, data services and mobile phones. * Provide regular and scheduled system maintenance i.e. daily, weekly, monthly and yearly. * Ensure timely back ups are performed, verified and stored appropriately. * Maintain an accurate and up to date Asset List for all I.T. equipment. Qualifications Ideally, you'll have some or all of the following things we're looking for: * 2 years experience as a hotel based Information Technology Manager * Ability to configure, maintain, train and secure hotel systems including front office reservations systems, food & beverage point of sales systems, banquet planning systems, engineering work order systems, e-purchasing systems and accounting software * Knowledge of switchboard & PABX communications * Experience in networking office computers * General I.T troubleshooting experience where you are comfortable dealing with customers and providing exceptional customer service

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