Fresher - Technical Suppor

Employer: Client of Black and White Business

Address: Corporate office Black and White Business Solutions Pvt Ltd | #58,4th Main, 1st Cross, HAL 3rd Stage, Indranagar, Bangalore-76


Phone: 41152994 / 411611744

Skills: Good Communication Skills

Experience: 0 years

Education: Any Graduate - Any PG Course

Job Location: Bengaluru / Bangalore   (View Jobs in Bengaluru / Bangalore)

Fresher - Technical Suppor

Job Description

Fresher - Walk-in to Black and White Business Solutions Pvt Ltd.
Only one day interview process!!!!!! Hurry!!!!!
*Solving technical issues over the phone.
*Involves handling Inbound Calls.
*Involves resolving customer queries.
*Fix problems for Desktop / Laptop / Printer /Networking.
#Awareness of basic networking concepts and technologies.
# Proficient in network connectivity troubleshooting, TCP/IP, Ethernet, LAN/WAN
# Understanding of operating systems, Windows 2000/NT/XP ? configuration options and Troubleshooting
# Browser Support - Internet Explorer
# Ability to identify basic hardware parts and aware of basic hardware concepts,
# Skilled in commercially standard software applications and major desktop operating systems.
# Has technical experience and skills in the areas of problem determination, creativity and analysis.
# Receives incoming calls from customers and creates incident record or updates existing record.
# Very strong computer skills required to be the initial call handling person who will perform problem cause analysis, resolve routine customer problems and/or more complex problems, and resolve routing and customer problems all within set criteri
# Customer Service Skills
# Communications ? verbal and written
# Possesses strong customer service skills with ability to balance technical support, written / oral communication and customer satisfaction.

Candidate Profile

*Any Graduate Fresher or PUC with minimum 1 year exp in any domain.
*Should have excellent communication skills
*Should be ready to work in shifts
*Should have knowledge on computers
*Thirst to excel and grow
* MCA, Msc, Bcom, Bsc, BBA, BA, MA, MBA,
* 2009 awaiting results are elegible without any backlogs.
* Join Immediately for 30k joining bonus.

About Employer

Company Profile Dear Candidate. Black and White Business Solutions is one of the leading IT & ITES consulting company recruiting for Top MNC,s in India. This role would give you understanding to different cultures around the globe. You would enhance your technical knowledge.

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