Customer Service Executive

Employer: HSBC Electronic Data Processing India Pvt Ltd

Address: HR TEAM HSBC Electronic Data Processing India Pvt. Ltd. DJ-6, Sector - II, Adjacent to Bidyuth Bhawan, Salt Lake, Kolkata- 700 091

Email:

URL: http://www.hsbcglobalresourcing.com

Phone: 033-39872016

Skills: BPO , Call Center , Customer Service Executive,CSE, fresher, CSO,customer service, customer support

Experience: 0-4 years

Education: UG - Any Graduate - Any Specialization,Graduation Not Required PG - Post Graduation Not Required

Job Location: Kolkata   (View Jobs in Kolkata)

Customer Service Executive

-Acquire knowledge on HSBC products and procedures.

-Efficiently handle inbound and outbound calls to resolve overseas customer queries. Electronically process data and respond to customers queries pertaining to banking transaction from HSBC offices across the globe.
Skills Required:
-Excellent English communication skills.

-Ability to interpret and handle complex numerical data.

-Excellent interpersonal and negotiating skills.

-Good keyboard skills. Flexibility to work in shifts
-Excellent English communication skills.

-Ability to interpret and handle complex numerical data.

-Excellent interpersonal and negotiating skills. Good keyboard skills.

- Flexibility to work in shifts.
Industry Type BPO/ITES
Functional Area ITES/BPO/KPO, Customer Service, Ops.

About Employer

The HSBC Group is one of the world's largest banking and financial services institutions which has an international network of about 10,000 offices located in 82 countries and territories spread across the Asia Pacific, Europe, the Americas, Middle East and Africa. It provides its services to over 125 million customers through 312,000 employees. * GLOBAL RESOURCING AT HSBC HSBC Global Resourcing is an important component of HSBC's business strategy, playing a key role in delivering shareholder value and helping HSBC remain competitive in the global financial services market. HSBC Global Resourcing partners with other HSBC business areas to provide world-class customer service, contributing to HSBC's business success. HSBC Global Resourcing has established Group Service Centres in 10 locations across 5 countries employing over 25000 people. In India, we are present in Hyderabad, Bangalore, Vizag & Kolkata with over 13000 employees. At HSBC Global Resourcing we do not just offer our candidates a great job, but we offer long-term career opportunities. There are great opportunities where our employees can learn and grow within the company.





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