BES Engineer

Employer: Kochar Info Tech Pvt Ltd

Address: Kochar Info Tech Pvt. Ltd. #148, R V Road, VV Puram, Near Minerva Circle, Bangalore-560004



Phone: +91 (080)-67676767

Skills: Good knowledge about the post

Experience: 0-1years

Education: Any Graduate, Any Postgraduate

Job Location: Bengaluru/Bangalore   (View Jobs in Bengaluru/Bangalore)

BES Engineer

Functional Area : ITES, BPO, KPO, Customer Service, Operations

About Employer

The last few years have been exceptionally great for mobile devices and related services. The period has seen tremendous growth in penetration, innovation and acceptance. But by and large, the end-user has been unaffected by all these. The consumer has not taken to these innovations and new offerings as readily as we would have wished. But then technology always takes some time to trickle down as benefit to the actual users. And there are still a few gaps left unplugged that would transfer the knowledge to the demanding but harried customers. As mobile devices and mobile services become more and more advanced, the user sees them as getting more and more complex. Between these two divergent views are the challenges faced by the mobile operators and manufacturers to transfer the knowledge that is a prerequisite to enabling a fuller, richer mobile experience. For a customer who has come to expect the world from a technologically-driven industry, the gap presents an opportunity that can help drive revenues and stem customer churn. While all the key players have identified this problem and spend precious time and money in addressing it, there is still a lot of ground to be covered. Besides, to do all this at the cost of their core businesses is also not in the best interest of the industry. So the trick might lie in leaving the task to companies who have made this their area of expertise. At GizmoSupport, we have been doing this for the past 4 years. In this period, we have handled over 18 million calls, helped reduce Cost-per-Subscriber by approximately 60%, have amassed a knowledge base of several thousand handsets across various brands and have partnered India's leading GSM operator on the country's first-ever mobile commerce application. Our association in this emerging market has prepared us for similar situations, an area very different from mature markets. Understanding that technology is only the driver, and the main thing being the end-benefit for the end-user, our thrust is on enriching user experience by understanding their usage-blocks, and overcoming them. Years of understanding customer- frustration has helped us devise solutions that fit each step of the acquisition-cycle. This helps them use technology to its maximum, and evolve as it does. Paving the way for a richer, fuller Mobile User Experience. And helping you maximize ARPU by engaging them in technology-driven benefits.

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